Refund Policy

At Horizoscape, we aim to provide high-quality digital marketing services tailored to your business needs. Due to the nature of our services, all sales are generally non-refundable once work has commenced. However, we are committed to resolving any issues fairly and transparently.
 

1. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• If a service has not been delivered as agreed in the contract or service agreement.

• If there is a clear error on our part that cannot be reasonably corrected.
   

2. Refund Request Process

To request a refund, please contact us on the below contact form.
Include your name, service details, date of purchase, and a clear explanation of the issue. We will review your request and respond within 14 business days.
 

3. Exceptions

No refunds will be issued for:

• Services that have been fully delivered according to the agreed scope.

• Partial completion of projects where work has already been provided and accepted.

• Services where results are dependent on factors outside our control (e.g., client-provided content, third-party platforms).
   

4. Resolution

If a refund is approved, it will be processed using the original payment method within 14 business days of approval. In cases where a refund is not applicable, we will work with you to provide alternative solutions or corrective actions where possible.